Shipping policy

Shipping Policy — Travis Young, LLC

 


Last updated: 11/27/2025


Thank you for supporting our work. Below is our shipping policy in clear, simple language.

 

 

 

1. Order Processing

 


Orders are processed in the order they are received.

 

  • Processing time: 3–7 business days

  • During drops, sales, or raffles: processing may take longer

  • We do not ship on weekends or holidays

 


You will receive a confirmation email once your order ships.

 

 

 

2. Shipping Rates

 


Shipping rates are automatically calculated at checkout based on:

 

  • your location

  • package weight

  • carrier rates

 


We do not control shipping costs — they come directly from the carrier.

 

 

 

3. Shipping Carriers

 


We primarily ship through:

 

  • USPS

  • UPS

  • FedEx (occasionally, depending on item size)

 


The carrier is responsible for the package once it leaves our studio.

 

 

 

4. Tracking Information

 


A tracking number is emailed when your order ships.

Please allow 24–48 hours for tracking to update.


If tracking shows “delivered,” we are unable to replace or refund the order.

 

 

 

5. Lost, Stolen, or Delayed Packages

 


Travis Young, LLC is not responsible for:

 

  • lost packages

  • stolen packages

  • packages marked “delivered”

  • delays caused by the carrier

  • weather-related delays

  • customs delays

  • packages sent to an incorrect address entered by the customer

 


If an issue occurs, please contact the carrier directly with your tracking number.

 

 

 

6. Incorrect Addresses

 


Customers are responsible for entering the correct shipping address.


If a package is returned due to an incorrect or incomplete address:

 

  • we will contact you

  • customer is responsible for paying new shipping fees

  • we cannot refund the original shipping cost

 

 

 

 

7. International Shipping

 


We offer international shipping to select countries.


Important notes:

 

  • delivery times vary by country

  • customs fees, import taxes, and duties are not included

  • the customer is responsible for all additional international charges

  • we cannot predict or control customs delays

 

 

 

 

8. Shipping for Raffle Items

 


Orders that include raffle entries or promotional items follow the same rules.

 

  • No refunds

  • No replacements

  • Shipping timelines may differ for prize winners

 

 

 

 

9. Contact

 


For shipping questions (not carrier issues), email:


BrickandMortarProjects@gmail.com

Travis Young, LLC

Los Angeles, CA, USA